SMS Privacy Policy

At Move It Naples LLC, we use text messaging to make moving easier for our customers. Whether we are confirming your move date, answering a quote request, or sending an arrival update, our goal is to communicate clearly and respectfully. This SMS Privacy Policy explains how we collect, use, and protect mobile information when you choose to communicate with us by text.

Effective Date: 6/1/2026
Company: Move It Naples LLC
Phone: (239) 427-0982
Service Area: Naples, Bonita Springs, Estero, Fort Myers, Marco Island, Cape Coral, and surrounding Southwest Florida areas.

Move It Naples LLC values your privacy and wants every customer to feel confident when communicating with our team. This SMS Privacy Policy explains how we collect, use, and protect information when you choose to receive text messages from us.

Our text messaging program is designed to make your moving experience easier. We may use SMS messages to help with quotes, scheduling, move confirmations, arrival updates, service reminders, customer support, and follow-up communication related to your move.

1. Information We Collect

When you contact Move It Naples LLC or request moving services, we may collect information you provide to us, including:

  • Your name
  • Mobile phone number
  • Email address
  • Pickup and delivery addresses
  • Preferred moving date or time
  • Details about your move
  • Any messages, questions, or service requests you send to us

We may also collect basic messaging information, such as whether a text message was sent, delivered, or responded to, when necessary to operate and support our SMS communication.

2. How We Use SMS Messages

Move It Naples LLC may send text messages for purposes related to your moving request or customer relationship with us, including:

  • Responding to quote requests
  • Confirming moving dates and appointment times
  • Sending reminders before your scheduled move
  • Coordinating arrival windows or crew updates
  • Asking follow-up questions about your move
  • Providing customer service
  • Sharing important information about your moving service
  • Following up after a completed move

Our goal is to use text messaging in a helpful and respectful way so customers can get quick updates without unnecessary back-and-forth calls.

3. How You Opt In to SMS Messages

You may opt in to receive SMS messages from Move It Naples LLC when you provide your mobile phone number through one of our website forms, by calling us, by texting us directly, or by otherwise requesting communication from our team.

By providing your mobile number and agreeing to receive messages, you authorize Move It Naples LLC to send text messages related to your inquiry, estimate, appointment, or moving service.

Message frequency may vary depending on your request and scheduled service. Message and data rates may apply.

4. Opting Out of SMS Messages

You may opt out of SMS messages from Move It Naples LLC at any time.

To stop receiving text messages, reply:

STOP

After you reply STOP, we will stop sending SMS messages to that mobile number, except where a final confirmation message may be sent to confirm your opt-out.

For help, you may reply:

HELP

You may also contact us directly at:

Phone: (239) 427-0982

Businesses should make opt-out easy for consumers, and current SMS best practices commonly include clear STOP/HELP instructions and honoring opt-out requests promptly.

5. No Sale or Sharing of SMS Consent

Move It Naples LLC does not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This statement is important because SMS campaign reviewers commonly require privacy policies to state that mobile opt-in data and consent are not sold or shared with third parties, affiliates, or lead generators for marketing purposes.

6. Service Providers

We may use trusted service providers to help us operate our business and deliver text messages. These providers may include website hosting companies, phone or messaging platforms, scheduling tools, customer communication systems, or other vendors that help us respond to customers and provide moving services.

These service providers are only permitted to use information as needed to perform services for Move It Naples LLC. They are not permitted to use your SMS opt-in data or consent for their own marketing purposes.

7. When We May Disclose Information

Move It Naples LLC may disclose personal information when necessary to:

  • Provide moving services you requested
  • Communicate with you about your move
  • Work with vendors who support our business operations
  • Comply with legal obligations
  • Protect our rights, safety, customers, employees, or property
  • Prevent fraud, misuse, or unauthorized activity

We do not disclose SMS opt-in data or consent for unrelated third-party marketing.

8. Data Security

We take reasonable steps to protect the information customers provide to us. While no website, phone system, or electronic communication method can be guaranteed to be completely secure, we work to use reasonable safeguards to protect customer information from unauthorized access, misuse, or disclosure.

9. Data Retention

We may retain customer information for as long as reasonably necessary to provide services, respond to customer questions, maintain business records, resolve disputes, comply with legal obligations, and operate our moving company.

SMS-related information may be retained as needed to document consent, manage opt-out requests, provide customer service, or comply with messaging requirements.

10. Children’s Privacy

Move It Naples LLC does not knowingly collect personal information from children under the age of 13. Our moving services and SMS communications are intended for adults or individuals requesting moving-related services.

11. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website or SMS communication after changes are posted means the updated policy applies.

12. Contact Us

If you have questions about this SMS Privacy Policy or how Move It Naples LLC uses SMS messaging, you may contact us at:

Move It Naples LLC
Phone: (239) 427-0982
Website: www.moveitnaples.com
Email: [email protected]